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Communication & guest interaction
Listening, poise and complaint handling — so every guest contact lands well
- 24 hours
- In person
Fee4,000,000 ₫
Service Excellence Leadership
Emotional leadership, coaching and customer-journey design — AI included
- Duration
- 4–5 sessions (~8–10 modules)
- Format
- In person
- Class size
- 20 learners per class
- Fee
- 6,000,000 ₫
- Intake
- Opens when the class is full — register to hold a seat tentative
- Certificate
- Certificate of completion from Van Lang University
Who it’s for
Middle and senior managers in hospitality, concierge, lifestyle services and customer care; lecturers and trainers.
What you’ll learn
- 01Day 1 · Service excellence & emotional leadership
- 02Day 1 · Service leadership mindset
- 03Day 1 · EQ & sensory intelligence
- 04Day 1 · Internal service culture
- 05Day 2 · Coaching
- 06Day 2 · Inspiring & empowering
- 07Day 2 · Service-recovery leadership
- 08Day 2 · AI-enabled sensory leadership
- 09Day 2 · Customer-journey design
- 10Day 2 · Action planning
Licensing
Licensed May 2026
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Cross-cultural communication
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- 18 hours
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Fee6,000,000 ₫Get advice