Corporate trainingFoundation
Communication & guest interaction
Listening, poise and complaint handling — so every guest contact lands well
- 24 hours
- In person
Fee4,000,000 ₫
Emotional intelligence & service quality
EQ in service, paired with NPS, CSAT, mystery shopping and Kaizen
- Duration
- 24 hours (8 sessions × 3 h)
- Format
- In person
- Class size
- 20 learners per class
- Fee
- 4,000,000 ₫
- Intake
- Opens when the class is full — register to hold a seat tentative
- Certificate
- Certificate of completion from Van Lang University
Who it’s for
Customer-care staff and managers.
What you’ll learn
- 01EQ in service
- 02Managing your own emotions
- 03Empathy
- 04QA/QC
- 05Measuring NPS & CSAT
- 06Mystery shopping & internal audits
- 07Kaizen / PDCA
- 08Integrated practice
Licensing
Licensed May 2026
More in this programme
Corporate trainingFoundation
Dining etiquette & table service
Standard table set-up, wine service and Afternoon Tea done properly
- 21 hours
- In person
Fee4,000,000 ₫
Corporate trainingFoundation
Service sales & marketing skills
Natural upselling, cross-selling and closing in a service setting
- 21 hours
- In person
Fee4,000,000 ₫
Corporate trainingFoundation
Cross-cultural communication
Serve Japanese, Korean, Chinese, European, American and faith-observant guests with confidence
- 18 hours
- In person
Fee4,000,000 ₫
Corporate trainingFoundation
Leading & developing service teams
Delegation, GROW coaching, talent retention and shift management
- 21 hours
- In person
Fee4,000,000 ₫
Corporate trainingAdvanced
Fine Dining Etiquette – 1-course programme
Three hours in a fine-dining restaurant: international table etiquette and professional poise
- 3 hours
- In person
Fee3,500,000 ₫
Fee4,000,000 ₫Get advice