Swiss EHT Level A: Service Excellence
Swiss-standard service foundations for front-line teams
- 70 h · ~2 months
- Online + in person
26 short courses and international certificates across 5 programmes. Filter, compare side by side, or let the quiz choose.
26 matching courses
A three-level pathway blending EHL (Switzerland) e-learning with four in-person days led by a Master Instructor. Graduates receive a VLU certificate and join the EHL Alumni Vietnam network.
Swiss-standard service foundations for front-line teams
For middle managers running departments the sustainable way
EHL-standard leadership for hotel managers and owners
Foundation and advanced courses that lift service standards for front-of-house, F&B, customer-care and management teams. Every course can be tailored to your business.
Listening, poise and complaint handling — so every guest contact lands well
Standard table set-up, wine service and Afternoon Tea done properly
EQ in service, paired with NPS, CSAT, mystery shopping and Kaizen
Natural upselling, cross-selling and closing in a service setting
Serve Japanese, Korean, Chinese, European, American and faith-observant guests with confidence
Delegation, GROW coaching, talent retention and shift management
Three hours in a fine-dining restaurant: international table etiquette and professional poise
Everything in the 1-course programme, practised across a full three-course menu
Customer service excellence and sensory experience design for five-star service
Emotional leadership, coaching and customer-journey design — AI included
A summer programme for international students of hospitality, tourism and culinary arts: workshops in five-star hotels, Vietnamese gastronomy, coffee, chocolate, mixology and eco tours.
Luxury service in a five-star hotel, Vietnamese food & coffee, and Alluvia Farm
From cacao bean to chocolate bar, barista craft and zero-waste mixology
Chocolate at a cacao farm in Dong Nai, Vietnamese cuisine and mixology
Vietnamese baking, Lam Dong tea, coffee and wine, plus a Saigon city tour
Pastry, mixology and a sustainable cacao tour near Saigon
Eight EHL sessions (four subjects) plus cultural immersion in the Mekong Delta
Tour-guiding and tour-operation certificates (domestic and international) — the prerequisite for a tour-guide card or for heading a travel business.
Review and sit the exam that qualifies you for a domestic tour-guide card
Review and sit the exam that qualifies you for an international tour-guide card
The qualification to head a domestic travel business (Article 31, Law on Tourism)
The qualification to head an international travel business (Article 31, Law on Tourism)
Confederation of Tourism & Hospitality (UK) diplomas, studied at Van Lang, with progression into year 2 or the final year at universities in the UK, Switzerland and Australia.
Step one of a UK diploma pathway — practical learning with hotel placements
Equivalent to university year one — progress into year two in the UK, Switzerland or Australia
Equivalent to university year two — top up to a degree at leading international schools
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