Corporate trainingFoundation
Communication & guest interaction
Listening, poise and complaint handling — so every guest contact lands well
- 24 hours
- In person
Fee4,000,000 ₫
Luxury customer care & sensory experience design
Customer service excellence and sensory experience design for five-star service
- Duration
- 4–5 sessions (~8 modules)
- Format
- In person
- Class size
- 20 learners per class
- Fee
- 5,000,000 ₫
- Intake
- Opens when the class is full — register to hold a seat tentative
- Certificate
- Certificate of completion from Van Lang University
Who it’s for
Service managers and supervisors in five-star hotels, resorts, spas, airlines and international hospitals; concierges, butlers, GROs.
What you’ll learn
- 01Day 1 · Service mindset & emotional intelligence
- 02Day 1 · What luxury guests expect
- 03Day 1 · Empathetic communication & listening
- 04Day 1 · Complaints & service recovery
- 05Day 2 · Anticipatory service
- 06Day 2 · Value co-creation & storytelling
- 07Day 2 · Internal sensory consistency
- 08Day 2 · Customer Sensory Journey Mapping workshop
Licensing
Licensed May 2026
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Fee5,000,000 ₫Get advice