Communication & guest interaction
Listening, poise and complaint handling — so every guest contact lands well
- 24 hours
- In person
Three hours in a fine-dining restaurant: international table etiquette and professional poise
Hospitality staff; office and corporate professionals; people preparing for international settings; anyone wanting to refine their presence.
Hands-on practice at the table with a sensory learning kit.
Licensed May 2026
Listening, poise and complaint handling — so every guest contact lands well
Standard table set-up, wine service and Afternoon Tea done properly
EQ in service, paired with NPS, CSAT, mystery shopping and Kaizen
Natural upselling, cross-selling and closing in a service setting
Serve Japanese, Korean, Chinese, European, American and faith-observant guests with confidence
Delegation, GROW coaching, talent retention and shift management